ACCOUNTABILITY
Complaints & Feedback
Tell MDF when something has gone wrong, when a commitment has not been met, or when you have feedback that can improve programmes and partnerships.
Anyone affected should be able to raise concerns
Communities, participants, partners, staff, volunteers and other stakeholders should have an appropriate route to submit feedback.
Review and escalation
Complaints should be recorded, assigned, reviewed and escalated according to seriousness and applicable policy.
Protect responsible reporting
People should not be disadvantaged for raising a concern in good faith.
KEEP FOLLOWING THE JOURNEY
Local impact grows through long-term relationships.
Return for field updates, approved reports, learning opportunities and new ways to participate in MDF programmes.